Technical support is handled in two ways.

• The knowledge base on this website click here
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For those seeking faster answers to common questions below you will find our "FAQs" which should address the majority of common issues. It is divided up into general sections per product type to minimize search time and quickly give you the answers you need. Updates will be done to this listing as needed.

Printers

Q: What is printer emulation?

A: Printer emulation refers to the programming a particular printer includes to emulate certain models or modes of printing. The most common question(s) of emulation comes when dealing with the "Okidata 320" printer model as the emulation is done through a physical replacement of the eprom IC chip on the logic board of the printer. There are (3) modes of emulation for an Okidata 320 printer they are: IBM, Epson (EI), and Microline. The majority of people use the IBM/Epson emulation, especially when using the printer with a PC. The Okidata 393 has a removable programming card that houses the emulation and fonts for the printer.

Q: What printer is right for my needs?

A: Generally the software supplier will specify a small list of compatible printers to use. Depending on your needs from there you may need a wide carriage printer, one with a single sheet feeder assembly, serial interface, high speed, top tractor capability, or any other possible configuration to fit your needs.

Q: What paper do I use for my printer?

A: Dot matrix printers will use either continuous feed paper or single sheets. Laser printers will use single sheet paper as well as envelopes, card stock, labels, etc. Continuous feed paper is usually multipart and used for invoicing. Wide carriage continuous is generally used for inventory or product lists. Thermal printers use a special label that is sensitive to heat or made to accept a thermal transfer from a specially made ribbon.

Q: Where do I get drivers for my printer?

A: The best place for drivers has always been the manufacturers website. click here for a list of manufacturers and links to thier drivers page(s). We have done the work for you so you don't waste time sifting through a manufacturers site to find the drivers for your product.

Q: What are cosmetics or covers?

A: Cosmetics and covers are terms used to describe the plastic covers found on printers. On the dot matrixs variety the covers are sometimes removed for ease of use. The result is more noise, exposure to dirt and the environment shortening the service intervals or life of the printer if severe. Generally there is a front cover (covers the printhead and ribbon area to keep dust out and noise to a minimum), a rear cover (covers the paper feed tractors to keep out dust and dirt), a single sheet feeder (used for feeding single sheets of paper into the printer instead of using continuous feed paper. Most likely removed if not using this option and in most cases broken (upon removal), and a paper guide (generally snaps onto the "platen" of the printer and has a ruler imprinted on it.).